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Last Mile Delivery:
What consumers want in 2023
and how retailers can take control
Scurri has partnered with IMRG to conduct original research surveying 1,000 UK consumers, revealing:
- 60% of consumers are attracted to personalised discounts in post-purchase emails
- 40% of shoppers leave a negative review in the hope it will prompt a retailer reaction
- Poor customer service prompts over half (53%) of consumers to leave a negative review
For more insights from the survey, download the full report below.
More about Scurri
Post purchase communications
Scurri Track Plus
- Reduce WISMO queries with branded tracking emails using our new post-purchase communications tool
- Boost customer loyalty by communicating directly with your customers at a time of high engagement
- Customise and personalise your messaging to maximise upsell opportunities and boost customer satisfaction
Next steps
See examples of how we have helped leading retailers drive efficiencies, growth and profit.
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