The future of online retail to 2028
From AI-driven personalisation to innovations in logistics,
discover the upcoming trends shaping retail in this future-gazing report
As we look toward 2028, customer experience serves as the most powerful competitive advantage.
In this future-gazing report, we predict the key trends and developments that will shape retail over the coming years – from technological innovations, to trends in logistics, sustainability demands and ever-evolving customer expectations.
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