Annual Report
This three-part report brings fresh insights from over 120 UK retailers and 1,000 shoppers to help you focus on what matters most in the year ahead.
Retail is changing fast and the winners are already planning ahead. We looked at what worked (and what didn’t) for UK retailers in 2024. This report shares clear benchmarks, real challenges, and 9 tatics to help you stay ahead, sell more, and build stronger customer relationships in 2025.
See what top retailers did right (and wrong) in 2024 – and what it means for you. Get the key trends and insights to plan smarter.
Discover how leading retailers are using delivery and post-purchase to boost loyalty and stand out in a crowded market.
From cutting costs to improving
loyalty, this step-by-step guide
helps you take action where it
matters most – and fast.
Part 1 – Review of 2024
Retailers have observed diverging trends
in shopper behaviour
An increasingly fragmented market where some consumers take longer to make purchasing decisions while others are moving more quickly. Retailers therefore need to better understand key motivators of conversion by product, channel and customer type.
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Part 2 – Delivery & Post-Purchase
The data behind the challenge – and the opportunity
Retailers face a dual challenge: technology skill gaps and the need to scale delivery capabilities.
Part 3 – Action Plan
Delivery & Post-Purchase
Action Plan – Time to Step Up
Read our 9 tips and takeaways for improving your delivery and post-purchase capability.
Annual Report
AND THE TOOLS TO NEVER LOSE A CUSTOMER AT CHECKOUT AGAIN
Download the full 3-part report and get the data, trends, and practical steps to improve your delivery, boost loyalty, and grow smarter in 2025.