customer experience

Peak demand events have evolved into critical touchpoints in the retail industry. By adopting a proactive and all-round approach, brands can create their own peaks, independent of traditional retail cycles.

The adoption of artificial intelligence (AI) in retail, particularly in delivery and post-purchase processes, is a burgeoning field with immense potential.

In this exclusive report, we examine how retailers can protect their brands in a time of increased international competition.

In this exclusive report, we examine how retailers and brands are trying to improve performance of each channel by offering the best possible mix of inventory, price, promotion and service at the lowest possible management cost.

Getting Personal in the Last Mile and Beyond to Win Over Millennials and Gen Z Understanding the latest consumer and market trends is key to